Dedication to Customer Service:
We listen to, and partner with, our customers. We look to offer them real solutions to their problems. We respond to their concerns with an open mind and a willingness to evolve in a way that makes us a company better able to serve our customers.
We believe that the quality of service along with a sincere interest in the customer’s satisfaction is absolutely essential when maintaining a positive image of not only Tradesmen of New England, but of the systems that we install and service as well. All too often, a project gets completed, but the customer does not get the same attention at the end of the job as they did when the contractor was trying to secure the work. The customer can then be left with a negative perception of the product as well as of the contractor. In many cases, this can be avoided by placing a stronger emphasis on educating the customer about their system.
Communication is the key to customer service. Spending time with our customers and listening to them – combined with our dedication to the pursuit of technical excellence – is what sets us apart from most other contractors. We are successful because we earn the trust of our customers and continue to perform at a high level for them.
Comprehensive Understanding of Both Mechanical & Control Systems:
Our understanding of, and ability to work with, both the mechanical and control systems allow us to view your facility’s environmental systems as one cohesive HVAC system. By looking at the related systems together, we are able to ensure that all components are working together in the most energy-efficient manner to provide building comfort. When you are ready for a building management system that works for you, give us a call. We look forward to hearing from you!